United Kingdom
21 May 2012
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National Identity Theft Assistance Centre

Historic Data Loss

Marston Group - 10 December '08

Email addresses of overdue Payday loan customers released in error.

A brief summary of the data loss is shown below:

Marston Group
10 December 2008
Overdue Payday loan customers
Email addresses
Dunning email sent with all 600 addresses visible

An email chasing the collection of overdue payday loans, sent by debt collectors Marston, was sent to over 600 individuals with all other late payers visible.

It is normal practice to blind copy the recipients of such emails to ensure that the names of those being chased for overdue payment are not published widely.

The company is contacting all individuals concerned.

The Marston Group claims that it is “the market leader of civil enforcement with over 71 years experience. Marston Group has in excess of 34% of the market for the recovery of unpaid parking penalty and congestion charges. We are preferred suppliers to the Child Support Agency (99% of cases in the UK), and service 4 of the 7 regions for the Magistrates’ Courts and Inland Revenue (66% of the UK). We also recover council tax and business rates for authorities, which include Liverpool and Manchester City Councils”.

On its website, Marston Group’s strapline quotes "We are doing the right things and seeking to do them in the right way."

All Recorded Data Losses

Find below all data losses reported - click any for full details.

Date
Organisation
Affected
May '12
Barnet Council
15
May '12
HMCTS
Undisclosed
May '12
Kingston Council
100
Apr '12
Aneurin Bevan Health Board
1
Apr '12
Islington Council
51
Apr '12
London Marathon
38000
Apr '12
South London Healthcare NHS Trust
755
Apr '12
Leicestershire County Council
18
Apr '12
Toshiba
20
Mar '12
Pharmacyrepublic Limited
2000
Mar '12
Lancashire Police
1
Mar '12
Enable Scotland
100
Mar '12
British Pregnancy Advisory Service
Unknown
Mar '12
Belfast City Council
51
Feb '12
Craven District Council
2300
Feb '12
Victoria House Children's Centre
Undisclosed
Feb '12
Medway Council
750
Feb '12
East Lothian Council
1075
Jan '12
Midlothian Council
5
Jan '12
Chartered Institute of PR (CIPR)
30
Jan '12
Manpower
400
Jan '12
Metropolitan Police
Undisclosed
Jan '12
Praxis Care
107
Jan '12
Brighton/Sussex Univ Hosp
Undisclosed
Jan '12
Cattles Group
1400000
Dec '11
Edinburgh City Council
Unknown
Dec '11
Powys County Council
2
Dec '11
Durham County Council
402
Nov '11
Worcestershire Council
Undisclosed
Nov '11
North Somerset Council
1
Nov '11
Kensington and Chelsea Council
Undisclosed
Nov '11
Birmingham City Council
64000
Nov '11
Southwark Council
7000
Nov '11
Scottish Advocate
8
Nov '11
Phoenix Nursery School
70
Nov '11
FoxyBingo.com
65000
Nov '11
Rochdale Council
18000
Oct '11
Great Western Hospital, Wiltshire
Numerous
Oct '11
Newcastle Youth Offending Team
100
Oct '11
Central Bedfordshire Council
Numerous
Oct '11
Coventry and Warwickshire Trust
19
Oct '11
Praxis Care and Dep't of Social Care
107
Oct '11
Sony
93000
Oct '11
Holly Park School, Barnet
Unknown
Oct '11
ASCL
100
Oct '11
Surrey & Sussex NHS Trust
800
Sep '11
Betfair
3m
Sep '11
Blackpool Coastal Housing (BCH)
80
Sep '11
Kent NHS Trust
1600000
Sep '11
London Ambulance Service
2664
Sep '11
Univ Hosp of Sth Manchester
87
Sep '11
SCRA
10
Aug '11
Orange
Unknown
Aug '11
Devon & Cornwall Police
1000
Aug '11
Bay House School Hampshire
20600
Aug '11
Lewisham Homes and Wandle HA
26200
Aug '11
News Group
Thousands
Jul '11
BET24
Unknown
Jun '11
Travelodge
Unknown
Jun '11
The Office of National Statistics
Millions
Jun '11
Sega
1290000
Jun '11
NHS North Central London
8 million
Jun '11
Bethesda
Unknown
Jun '11
Epic Games
Unknown
Jun '11
Codemasters
Thousands
Jun '11
Surrey County Council
350
Jun '11
Dumfries and Galloway Council
900
Jun '11
North Lanarkshire Council
6
Jun '11
Nintendo
None
Jun '11
Sony
25 million
May '11
NHS Bury
189
May '11
ACCT
80
May '11
Wheelbase Motor Project
50
May '11
Somerset County Council
1
May '11
University of Kent
616
Apr '11
Sony
77 million
Apr '11
Freehold Community School
90
Apr '11
NHS Birmingham East and North
Thousands
Apr '11
Norwich City College
80
Apr '11
NHS Liverpool
31
Apr '11
Belfast Health and Social Care Trust
20000
Apr '11
Department for Work and Pensions
Hundreds
Apr '11
Walsall Council
1650
Apr '11
City of York Council
1
Apr '11
Royal Cornwall Hospital
1
Apr '11
Epsilon
Millions
Mar '11
Co-operative Life Planning
83000
Mar '11
TripAdvisor
Undisclosed
Mar '11
Leicester City Council
4000
Mar '11
Play.com
Undisclosed
Mar '11
University of York
148
Mar '11
Wolverhampton City Council
Unknown
Feb '11
Cambridgeshire County Council
6
Feb '11
Identity and Passport Service
21
Feb '11
Anglesea County Council
Unknown
Feb '11
Gwent Police
10000
Feb '11
Hounslow Council
700
Feb '11
Ealing Council
1000
Jan '11
Lush
Unknown
Nov '10
Stoke On Trent Council
40
Nov '10
IPSA
Undisclosed
Nov '10
Portsmouth City Council
1
Oct '10
Google
Undisclosed
Oct '10
Crown Paint
Undisclosed
Oct '10
Sellafield
Undisclosed
Oct '10
NW London Hospitals NHS Trust
56
Oct '10
Healthcare Locums (HCL)
Undisclosed
Sep '10
ACS Law
8900
Sep '10
East & North Herts NHS Trust
Undisclosed
Sep '10
Greater Manchester Police
Undisclosed
Aug '10
Yorkshire Building Society
Undisclosed
Aug '10
PC World
8
Aug '10
North Lanarkshire Council
1000
Aug '10
Royal Wolverhampton NHS Trust
100
Aug '10
CitiHealth NHS Nottingham
211
Jul '10
Tesco Bank
39
Jul '10
Facebook
Millions
Jul '10
Barking & Dagenham Council
Unknown
Jul '10
DairyCo
13000
Jun '10
Kent Police
Undisclosed
Jun '10
A4e
24269
Jun '10
NHS Stoke-on-Trent
2000
Jun '10
Basingstoke/N Hamps NHS Trust
917
Jun '10
West Berkshire Council
Unknown
May '10
HM Revenue & Customs
50000
May '10
NHS Forth Valley
Unknown
Apr '10
NHS Forth Valley
Unknown
Apr '10
Hywel Dda Health Board
8700
Mar '10
Warwickshire County Council
Undisclosed
Mar '10
Highland Council
Unknown
Mar '10
Barnet Council
9000
Mar '10
London Mutual Insurance Society
2000
Mar '10
HSBC
6600
Feb '10
Orange
1107
Feb '10
Royal Dutch Shell
176000
Feb '10
Wigan Council
200
Feb '10
Ass'n of Teachers and Lecturers
6000
Jan '10
Skipton Building Society
3115
Jan '10
Gala Coral
500000
Jan '10
Southampton University NHS Trust
33000
Jan '10
Ladbrokes
Over 4 million
Jan '10
Her Majesty's Courts Services
Undisclosed
Jan '10
NIE Energy
12799
Jan '10
Derbyshire County PCT
7
Dec '09
MBNA
Thousands
Dec '09
Shropshire Council
Undisclosed
Dec '09
Ministry of Defence
Undisclosed
Dec '09
NHS Bolton and Bolton Council
7
Dec '09
Fairlawn Primary School, Bristol
All pupils
Nov '09
Ministry of Defence
Undisclosed
Nov '09
Verity Trustees
110000
Nov '09
Rural Payments Agency
9
Nov '09
Scottish Ambulance Service
600
Nov '09
T-Mobile
Thousands
Nov '09
Gloucestershire Primary Care Trust
2270
Nov '09
St Albans District Council
14673
Nov '09
Great Yarmouth and Waveney PCT
Over 1000
Nov '09
NHS Hull
Up to 350
Nov '09
Maidstone/T-Wells NHS Trust
Hundreds
Nov '09
Play.com
Undisclosed
Oct '09
Rural Payments Agency
Undisclosed
Oct '09
Ashford/St Peter's NHS Trust
70
Oct '09
The Guardian
500000
Oct '09
Zurich
51000
Oct '09
Toynbee School Chandler's Ford
Unknown
Sep '09
ABM University NHS Trust
Undisclosed
Sep '09
Blackburn with Darwen B'h Council
3500
Sep '09
NHS Education for Scotland
6377
Sep '09
Billing Pharmacy Limited
1000
Sep '09
Sandwell Council
4
Sep '09
Wigan Council
43000
Aug '09
Surrey County Council
Thousands
Aug '09
North Somerset Council
Undisclosed
Aug '09
Repair Management Services
36800
Aug '09
London Borough of Sutton
118
Aug '09
East Cheshire NHS Trust
60
Aug '09
Islington Council
4
Aug '09
Abbey Play Group, Lincoln
Undisclosed
Aug '09
Council workers
Undisclosed
Jul '09
Imperial College NHS Trust
6000
Jul '09
Casino gamblers
26000
Jul '09
Broomfield Hospital
2000
Jul '09
NHS Lothian
137
Jul '09
Network Solutions
570000
Jul '09
Cardiff Council
Undisclosed
Jul '09
Neath Port Talbot Council
65
Jul '09
HSBC Insurance Brokers
Undisclosed
Jul '09
HSBC Actuaries
1917
Jul '09
HSBC Life
180000
Jul '09
Highland Council
1400
Jul '09
Hampshire Partnership NHS Trust
607
Jul '09
Chelsea & Westminster Hospital
143
Jul '09
Royal Free Hampstead NHS Trust
20000
Jul '09
Epsom & St Helier Univ. Hosp.
Thousands
Jul '09
Surrey & Sussex NHS Trust
23
Jul '09
Twitter
None
Jul '09
Jubilee Managing Agency
2100
Jun '09
Manchester City Council
1754
Jun '09
Parcelforce
Undisclosed
Jun '09
Darwen Borough Council
Undisclosed
Jun '09
Amicus Legal
100000
Jun '09
NHS City and Hackney
7000
Jun '09
Salford NHS Foundation Trust
3500
Jun '09
Belfast Civil Service
Undisclosed
May '09
The Pensions Trust
109000
May '09
Leicester City Council
80
May '09
Ministry of Defence (MoD)
1000s
May '09
NHS Grampian
1700
May '09
HBOS
11
May '09
NHS Lanarkshire
Undisclosed
Apr '09
Addenbrooke’s Hospital
741
Apr '09
Manchester University
1700
Apr '09
Bradford Teaching Hospitals
5650
Apr '09
Serious Organised Crime Agency
Undisclosed
Apr '09
Aberdeen Royal Infirmary
1392
Apr '09
Highland Council
225
Apr '09
British Council
2000
Apr '09
SAS members
Undisclosed
Apr '09
NHS – Southern General Hospital
Undisclosed
Mar '09
Vale of Glamorgan Council
Undisclosed
Mar '09
Camden PCT
2500
Mar '09
Norton/Symantec
Undisclosed
Mar '09
Suffolk Coastal DC
3000
Mar '09
Spotify.com
Undisclosed
Mar '09
SW London Healthcare
21907
Feb '09
Dept for Work and Pensions
27
Feb '09
Lothian & Borders Police
Undisclosed
Feb '09
Hastings and Rother PCT
Undisclosed
Feb '09
Woolworths
58
Feb '09
Brent Teaching Primary Care Trust
389
Feb '09
New Forest District Council
200
Feb '09
Neath Port Talbot Council
Undisclosed
Feb '09
UK Border Agency
17208
Jan '09
Monster.co.uk
4500000
Jan '09
HM Prison Service
700
Jan '09
British Council
2000
Jan '09
Singleton Hospital
5000
Jan '09
Tees Esk and Wear NHS Trust
Unknown
Jan '09
Heartland Payment Systems
Undisclosed
Jan '09
Merseyside Police
Undisclosed
Jan '09
Central Lancashire PCT
6360
Jan '09
Letterkenny Gen. Hospital
16
Dec '08
RBS WorldPay
1500000
Dec '08
NHS Lincolnshire
26000
Dec '08
Neath Port Talbot Council
Undisclosed
Dec '08
Restormel Borough Council
Unknown
Dec '08
Aberdeen City Council
Hundreds
Dec '08
Leicester Royal Infirmary
200
Dec '08
Marston Group
600
Dec '08
Leeds City Council
5000
Dec '08
NHS Trust Fife
Undisclosed
Dec '08
Museum staff at NMSI
780
Dec '08
Colchester Hospital
Undisclosed
Nov '08
Surrey County Council
7800
Nov '08
Home Office
Undisclosed
Nov '08
Royal London
1600
Nov '08
Manchester City Council
1754
Nov '08
Northumbria Police
51
Nov '08
British National Party
12000
Nov '08
Met Office
150
Nov '08
UPS
8500
Nov '08
Vodafone
10000
Oct '08
Government
12000000
Oct '08
Wishaw General Hospital
Undisclosed
Oct '08
Railway Pensions
150000
Oct '08
Ministry of Defence
None
Oct '08
Lancashire Police
Undisclosed
Oct '08
Leicester University NUS
3396
Oct '08
Abbey
Dozens
Oct '08
BSkyB
5000
Oct '08
Ministry of Defence
600000
Sep '08
Royal Air Force
50000
Sep '08
General Teaching Council
11423
Sep '08
Whittington Hospital
18000
Sep '08
NOMS
5000
Aug '08
Home Office
94000
Aug '08
Coleraine CAB
7000
Aug '08
Barclaycard
17000
Jun '08
Virgin Media
3000
Jun '08
Cotton Traders
38000
May '08
HSBC
159000
Apr '08
Boots
35000
Apr '08
HSBC
370000
Apr '08
Camden Council
Undisclosed
Mar '08
Hertfordshire Police
165000
Mar '08
Virgin Active
300
Feb '08
Haringey Council
1000
Jan '08
Ministry of Justice
55
Jan '08
Stockport PCT
4000
Dec '07
Devon and Cornwall Police
Unknown
Dec '07
Various NHS Trusts
100000s
Dec '07
Skipton Financial Services
14000
Dec '07
Driving Standards Agency
3000000
Dec '07
DVA, Northern Ireland
6000
Dec '07
Leeds Building Society
1000
Dec '07
Citizens Advice Bureau, NI
60000
Dec '07
Kirklees Council
45000
Nov '07
HM Revenue and Customs
15000
Nov '07
Scottish Public Pensions
200
Nov '07
HM Revenue and Customs
25000000
Oct '07
HM Revenue and Customs
100s
Jul '07
Newcastle City Council
54000
Jun '07
Eden Project
500
Jun '07
Halifax Bank of Scotland
62000
May '07
Marks and Spencer
26000
May '07
Royal Cornwall Hospital
10000
Apr '07
Bulldog Broadband
100000
Mar '07
Halifax Building Society
13000
Mar '07
Torbay Borough Council
6500
Mar '07
TK Maxx
45700000
Feb '07
Worcestershire Council
16000
Nov '06
Metropolitan Police
15000
Nov '06
Nationwide BS
11000000
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