Financial Ombudsman Service
An independent referee who sorts out problems that remain unsolved through normal complaint procedures. The decision of the Ombudsman is usually binding on the provider of financial services but do not affect the statutory rights of consumers. They look at complaints about a wide range of financial matters – from insurance and mortgages to investments and credit.
Whilst they aim to resolve matters informally, it can take between six and nine months to achieve a resolution with some disputes. They will initially give the business the chance to deal with the customer's complaint and will only become involved if subsequently required.