Financial Ombudsman Service

An independent referee who sorts out problems that remain unsolved through normal complaint procedures. The decision of the Ombudsman is usually binding on the provider of financial services but do not affect the statutory rights of consumers. They look at complaints about a wide range of financial matters – from insurance and mortgages to investments and credit.

Whilst they aim to resolve matters informally, it can take between six and nine months to achieve a resolution with some disputes. They will initially give the business the chance to deal with the customer's complaint and will only become involved if subsequently required.

Accident Sickness And Unemployment Insurance Additional Cardholder Adjudication Administration Order Adverse Credit AER Agreement In Principle Amortisation Annual Equivalent Rate Annual Fee Annual Percentage Rate Annuity Mortgage Application Fraud Application Score Application Search APR Arrangement Fee Arrangement To Pay Arrears Asset Conversion Fraud Association Of Mortgage Lenders Attachment Of Earnings Order Bank Reference Bankruptcy Base Rate Bridging Loan Broker Building Society Bureau Bureau Score Buy To Let Mortgage CAIS Callcredit Callscore Cap Cap And Collar Capital Capital And Interest Mortgage Capitalised Interest Capped Rate Card Protection Case Type Cash Advance CCA CCJ CCN CCTA Charge Charge Card Charge Over Equitable Interest Charging Order CIFAS CIFAS Case Type CIFAS Entry CIFAS Fraud Type CML Collar Collateral Commission Consolidation Loan Consumer Credit Act 1974 Consumer Credit Trade Association.Cooling Off Period Council Of Mortgage Lenders County Court Judgment (CCJ)Court Information Credit Credit Agreement Credit Card Credit Card Cheques Credit File Credit Impaired Credit Limit Credit Rating Credit Reference Credit Report Credit Score Credit Search Data Sharing Deed Release Fee Default Delinquent Delinquent Account Delphi Deposit Account Depreciation Disassociation Discounted Rate Mortgage Drawdown Loan Dynamic Delinquency Early Repayment Penalty Electoral Roll Endowment Mortgage Endowment Policy Enquiry Equifax Equity Equity Release Experian Extended Credit Taker Facility Takeover Fair Isaac FICO Score Financial Association Financial Ombudsman Service Financial Services Authority (FSA)First Mortgage Fixed Rate Fixed Rate Mortgage Flexible Loan Floor Forced Sale Value (FSV)FSA FSV Full Payer Further Advance GAIN Garnishee Order General Insurance Standards Council (GISC)Geodemographic Data GISC Gone Away Information Network (GAIN)Guarantor HCJ Health Insurance High Court Judgment Higher Lending Fee Household Score Hunter Impaired Credit Insurance Claims Fraud Joint And Several Kerbside Valuation LBO Lending Multiplier Liability Lien LTV Lump Sum Reduction Misuse Of Facility Money Laundering Mortgage Mortgage Indemnity Insurance Mortgage Payment Protection Mortgage Valuation Mortgagee Mortgagor Multiplier Negative Equity Newbuy Non Status Mortgage Notice Of Arrears Notice Of Correction Notice Of Default Notice Of Default Sums Offset Mortgage Ombudsman Oral Examination Overdraft Overdraft Limit Overpayment P60 Payment Holiday Payment Protection Payment Protection Insurance (PPI)Pension Mortgage Personal Loan Plastic Portable Mortgage Principles Of Reciprocity Proof Of Income Propensity Score Protective Registration Public Information Reciprocity Redemption Penalty Refinancing Remortgage Repayment Mortgage Repossession Schumer Box SCOR Scottish Decree Search Footprint Searches Second Mortgage Secured Loan Security Self Certification Sequestration Set Off Share Shared Equity Shared Ownership Sharking Shortfall Standard Variable Rate Status Report Sub Prime Credit Subject Access Request Subsequent Mortgage Summary Box Third Party Data (TPD)Title Deed TPD Rules Tracker Mortgage Trade Organisation Trust Deed Underwriters Unsecured Loan Valuation Victim Of Impersonation Wait Period Warrant Of Execution Wescore Writ Of Fi Fa Z Score

COOKIES & PRIVACY

Financial Ombudsman Service