Contact Us

Other ways to get in touch

Whilst priority is given to correspondence received via this form, you can also call our team on 01872 308645 between 8am and 5pm Monday to Friday (excluding Public Holidays).

If you'd prefer to write to us our address is:

annualcreditreport.co.uk
Chynoweth House
Trevissome Park
Blackwater
Truro
TR4 8UN

If you have a complaint

If you wish to make a complaint, please use the form on this page and select 'I'd like to complain' from the drop down box. Our complaints policy is that:

• We will acknowledge your complaint usually within 24 hours and always within 2 working days.
• We will deal with it confidentially.
• We aim to provide a fair response within 5 working days.
• If your complaint requires detailed investigation we will keep you advised regularly by email of the progress we have made.
• If you are unhappy with our response, you can appeal to our Joint Managing Directors for a personal review of your complaint, by writing to us at Credit Reporting Agency Limited, Chynoweth House, Trevissome Park, Truro, Cornwall, TR4 8UN
• If your complaint is still not resolved after following the above steps, you are entitled to refer it to the Financial Ombudsman Service.